Fireside Folio
Approve Fireside Folio on your Kindle (and fix “E014 – Unapproved sender”)
Amazon only delivers documents to a Kindle from email addresses you approve. Add noreply@firesidefolio.com to your Approved Personal Document E-mail List in two minutes — on a computer or your phone — and fix the E014 error.
Every Kindle has its own email address ending in @kindle.com. Amazon delivers documents sent to it — but only from senders on your Approved Personal Document E-mail List, so strangers can’t fill your Kindle with junk. Fireside Folio sends from noreply@firesidefolio.com, so that address needs to be on your list. You only do this once, and it can’t be skipped: it’s how Amazon protects every Kindle.
On a computer
- Open Amazon’s Personal Document Settings page and sign in with the Amazon account your Kindle is registered to. (Not on Amazon.com? Use your store: UK · Canada · Germany · France · Spain · Italy · Australia · India · Japan.)
- If the section is closed, click Personal Document Settings to open it. (It’s on the Preferences tab of Manage Your Content and Devices.)
- Under Approved Personal Document E-mail List, click Add a new approved e-mail address.
- Type noreply@firesidefolio.com and click Add Address.
- While you’re there, note your Kindle’s address under Send-to-Kindle E-Mail Settings — it looks like yourname_123@kindle.com. That’s what you give Fireside Folio.
On a phone
The same page works in your phone’s browser. Open the Personal Document Settings link, sign in, then follow the steps above. If Amazon shows you the mobile site, look for Preferences (sometimes under a menu), then Personal Document Settings. If you can’t find it, choose “Desktop site” in your browser’s menu and try again.
What it looks like when it’s done
yourname_123@kindle.comyou@example.comnoreply@firesidefolio.com✓ addedAn illustration, not Amazon’s exact page — Amazon changes its design from time to time.
Got an email from Amazon saying “E014 – Unapproved sender email address”?
That means Amazon received something from Fireside Folio but noreply@firesidefolio.com wasn’t on the approved list yet. Nothing is lost: add the address as above, then in Fireside Folio tap Send a new code (if you were connecting) or send the item again. If it still happens:
- Check the Amazon account. The address must be approved on the account that owns that Kindle. Amazon sends the E014 email to that account’s email address — that’s the one to sign in with. In an Amazon Household, each person’s Kindle has its own list.
- Check the spelling letter by letter: noreply@firesidefolio.com.
- Give it a minute. A newly approved address can take a moment to apply.
- Check the Kindle address in Fireside Folio (Settings › Kindle) matches the one on Amazon. A different Kindle has a different address.
How it works
- Add noreply@firesidefolio.com to your Approved Personal Document E-mail List on Amazon (steps above).
- In Fireside Folio, open Settings › Kindle, enter your Kindle’s @kindle.com address and tap Send my code.
- Open the “Fireside Folio code” document on your Kindle and type the code in.
Questions
Can Fireside Folio approve itself?
No. Only you can change your Amazon settings, and Amazon offers no way for apps to do it. It’s a one-time step that keeps strangers from sending things to your Kindle.
Is it safe to approve this address?
It only lets Fireside Folio email documents to your Kindle. Fireside Folio sends nothing until you confirm your Kindle with a code, and then only what you ask for or subscribe to. You can remove the address from the list at any time.
Where do I find my Kindle’s email address?
On the same Personal Document Settings page, under Send-to-Kindle E-Mail Settings, or on the Kindle itself in Settings › Your Account › Send-to-Kindle Email.
Do I need to do this again for a new Kindle?
No — the approved list covers every Kindle on your Amazon account. You just give Fireside Folio the new Kindle’s address.
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